299vet Privacy Policy
How your personal information is collected, used, and kept secure — the complete 299vet privacy policy is discussed in detail here.
299vet places the highest importance on the privacy of players in Bangladesh. This privacy policy explains what types of information we collect when you use our platform, why we collect it, how it is used, and what steps we take to protect your information. By using our services you consent to the terms of this policy. Please read this policy carefully.
Scope and Purpose of Data Collection
We collect various types of information when you register on the 299vet platform and while you use our services. This information is used to manage your account, process payments, and provide better service.
1.1 Information You Provide Directly
The information you provide directly to us includes:
- Full name and date of birth (for age verification — only persons 21 and older may register)
- Email address and mobile number
- Username and password
- Payment information — bKash, Nagad, Rocket, or Upay account number
- National ID information for identity verification (where applicable)
1.2 Automatically Collected Information
When you use our website, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Session duration and navigation patterns
- Information obtained from cookies and web beacons
- Login time and account activity records
Use of Information
We use the information we collect only for specific and legitimate purposes. Our primary goal is to improve your experience at 299vet and to ensure the security of the platform.
- Account Management: Completing registration, verifying login, and ensuring account security.
- Payment Processing: Securely processing deposits of ৳100 or more and withdrawals of ৳500 or more.
- Service Delivery: Operating live casino, cricket betting, and slot games.
- Customer Support: Resolving issues through 24/7 live chat support.
- Security and Fraud Prevention: Detecting irregular activity and protecting the integrity of the platform.
- Legal Compliance: Adhering to applicable laws and regulations.
- Personalized Experience: Recommending games and providing promotional offers based on your preferences.
- Responsible Gaming: Monitoring playing patterns to activate responsible gaming tools.
Cookie Policy
299vet uses cookies to keep the website running smoothly. Cookies are small data files stored in your browser that help the website remember your previous visits.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Store language preferences and user settings.
- Analytics Cookies: Help analyze site usage to improve services.
3.2 Cookie Control
You can control cookies by changing your browser settings. However, disabling essential cookies may affect platform functionality and cause login issues.
Data Sharing and Third Parties
299vet never sells or rents your personal information for commercial purposes. However, limited information may be shared with our trusted partners in specific circumstances.
4.1 Permitted Data Sharing
- Payment Processors: Information required to complete transactions through bKash, Nagad, Rocket, and Upay.
- Game Providers: Minimum information required to operate games (PG Soft, Pragmatic Play, JILI, Spribe, etc.).
- Legal Authorities: Where required by court order or legal obligation.
- Fraud Prevention Services: To ensure account security.
4.2 Agreements with Third Parties
Before sharing information with any third party, we ensure they follow our privacy standards and are committed to protecting your information.
Data Security Measures
The security of your information is our highest priority. We apply industry-standard technical and organizational measures.
- SSL/TLS Encryption: All data transmission between you and our servers is secured through SSL encryption.
- Password Hashing: Your password is never stored directly — strong hashing algorithms are used.
- Access Control: Only authorized staff have access to the information they need.
- Regular Security Audits: Regular security reviews are conducted to identify vulnerabilities in our systems.
- Data Backup: Regular backups are maintained in a secure environment.
- Two-Step Verification: Available as an additional security layer for your account.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information.
- Active Account Information: Retained for as long as your account remains active.
- Transaction Records: Financial transaction information is retained for a set period in accordance with legal requirements.
- Inactive Accounts: If your account remains inactive for an extended period, the retention policy applies after we notify you.
- After Account Closure: Some information may be retained for a defined period to meet legal obligations.
User Rights
You have several important rights over your own information. 299vet respects these rights and helps you exercise them.
7.1 Right to Access and Review
You may request to view the personal information we hold about you at any time. To do so, email [email protected].
7.2 Right to Correction
If any of your information is incorrect, you have the right to request a correction. Once accurate information is provided, we will update it as soon as possible.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, this right may be limited where legal obligations or ongoing disputes apply.
7.4 Right to Restrict Processing
In certain circumstances you may restrict or object to the processing of your information. We will carefully consider any such request.
Protection of Minors
299vet strictly prevents access by anyone under 21 years of age. Our privacy policy pays special attention to protecting minors.
- An age verification process is followed at the time of registration.
- If an account belonging to a minor is identified, it is closed immediately.
- No information is knowingly collected from minors.
- This service is for persons aged 21 and older only.
Response to Security Breaches
If a data breach occurs or there is a risk of one occurring, 299vet will take the following steps:
- Immediate investigation to determine the scope of the breach.
- Isolating affected systems to prevent further damage.
- Directly notifying affected users as soon as possible.
- Initiating a mandatory password reset process.
- Making necessary technical corrections to further strengthen systems.
- Notifying authorities in accordance with applicable law.
If you believe unusual activity is occurring on your account, contact [email protected] immediately or connect with our 24/7 live chat.
Changes to the Privacy Policy
We may update this privacy policy from time to time to keep pace with changes in technology, law, or our services.
- We will notify you by email before any significant changes are made.
- The date of any change and the relevant subject matter will be clearly noted on this page.
- Continued use of the site after any change will be considered your acceptance of the new policy.
- If you do not agree to the new policy, the option to close your account will always be available.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, contact us directly. We take all complaints seriously.
Email: [email protected]
You can also speak with us directly through 24/7 live chat. Our Bengali-speaking support team is always ready to assist you.
For privacy-related complaints, our goal is to provide an initial response within 7 business days.